So the phone line did get fixed before 1pm, thank you sky for getting BT openreach to deal with the fault.
I am told there was a flood locally with lots of BT vans in the morning, hence guess them fixing that might be related.
What was slightly annoying was making sure I was at home for an appointment when there was no visit, but at least there were less work interruptions that way.
The local Petrol station is currently cash only so I wonder if they also lost phone lines. Then businesses tend to get better SLAs so would be surprised if they weren’t fixed before us.