So I’ve now made a couple of successful PPI claims. I am so glad I found MoneySavingExpert, but I do wish I found it sooner than I did. If I’d found it sooner I might have known my rights sooner and that it wasn’t allowed to say that PPI increased chances of being accepted for a loan or credit card….. But anyway thanks to MoneySavingExpert (MSE) I made my claims directly, that is without having a claims management company taking a cut for no good reason.

I must also praise the Financial Ombudsman Service for having an approved form that everyone accepts on there webpages, easily downloadable and plenty of case studies to show you how they believe it should all work.

For my first claim I’d got a copy of my Consumer Credit Agreement, and it was clear from this the form instructed a box to have PPI to be ticked with a “please tick” rather than a tick if you would like PPI hence making not ticking seem not to be an option.

For my second case where I’d signed the forms in a bank branch and had been pressured that PPI would increase my chances of being accepted for a loan I went with this reason, but further reading of MSE also let me know that as this was a “front loaded” PPI arrangement and that alone would have been grounds for a complaint.

I won’t name the companies involved, but both of them were very reasonable in dealing with the complaint. Second time round there was a fair bit of waiting and chasing, but we got there in the end.

So if you are thinking of putting a claim in do it yourself… don’t use a claims management company! It can be done and it’s well worth it in the end.


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